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SHIPPING & RETURNS

SHIPPING

REE PROJECTS offers worldwide shipping. Please note: REE PROJECTS is not available for delivery to post office boxes.

SHIPPING METHODS

All orders are shipped worldwide with DHL Express. All shipments that are sent by REE PROJECTS are insured against theft and accidental damage. Upon receipt of delivery (guided by track & trace information), this insurance coverage ceases to exist.

DELIVERY TIMES

Usually orders placed before 12:00h Central European Time on business days are dispatched within 2-7 working days for Economy shipping, Express shipments are dispatched within 1-2 working days. Orders placed over the weekend are processed on the following Monday. The indicated days start as of the receipt of your payment. Delivery days is depending on your country, time zone, customs and your local carrier. Due to Covid-19 the order process and delivery time takes longer and may differ from the given delivery days.

TAXES & DUTIES

We ship DDU (Delivery Duty Unpaid). Our product prices exclude all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As the amount depends on each country’s policies, please make sure to check the conditions which apply to your country.

INSURANCE

REE PROJECTS insures each purchase during the time it is in transit until it is delivered to you. We use the 'track & trace' information as evidence of delivery, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes (for example as a gift), then we also use the ‘track & trace’ information as evidence of delivery and fulfillment by REE PROJECTS and transfer of responsibility in the same way.

DELIVERY LOCATIONS; CAN I CHOOSE WHERE MY ORDER IS DELIVERED?

If you are sending a gift or have a different location preference, such as your workplace, you can choose a different address to your billing address. Please note: REE PROJECTS is not available for delivery to post office boxes.

I PLACED AN ORDER A WHILE AGO, BUT IT STILL HASEN'T ARRIVED

Orders are dispatched upon payment. Orders are canceled if payment is not received within 7 days of receipt of the order. If payment has been processed successfully from your account, please contact us at customercare@reeprojects.com with your order information and proof of payment so we can send you your REE PROJECTS bag as soon as possible.

COST OF RETURNS

There are costs associated with returning an item. For the return shipping for all countries except the Netherlands, Belgium, Luxembourg, Austria, Germany and France we charge € 25 (this is just part of the total shipping costs). These costs are subtracted automatically from your refund amount.

RETURNS/EXCHANGES

We accept returns up to 14 days following the delivery of your package.

Please contact us at customercare@reeprojects.com  so we can send you the return label. You will need your ‘track & trace’ number which you received from us in your e-mail when we shipped you your REE PROJECTS bag.

Simply send the return(s) to us in the original packaging using the return label. Always enclose the completed return form so that we can process your refund as quickly as possible.

We will send you an e-mail confirmation as soon as we receive your returned package.

RETURN EXCEPTIONS

Please note that REE PROJECTS bags that were not purchased at www.reeprojects.com cannot be exchanged or refunded. Also, we can only accept returns from the country to which the shipment was sent.

 

REFUND

A full refund is processed upon receiving item(s) in the original packaging and condition. Please allow up to 10 business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

SALES TAX IN CASE OF REFUND

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through REE PROJECTS. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please allow up to 10 business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

LATE RETURNS

We accept return up to 14 days following the delivery of your package. Returns outside this timeframe is at the discretion of REE PROJECTS, and will only be refunded as a store credit.

REQUIREMENTS FOR RETURNING

All REE PROJECTS items should be returned undamaged, unworn and in their original REE PROJECTS box including the original REE PROJECTS. shipping box. Unused and free of damage. Items that are returned without a box, in a damaged box or bag may not be accepted and will be sent back to the customer.

WHEN CAN I EXPECT TO SEE THE REFUND APPEAR ON MY ACCOUNT?

Our returns procedure begins as we receive your undamaged, unused REE PROJECTS items in original packaging. We refund your money within 10 business days.

EXCHANGE

If you would prefer another size, color or heel height, you can request this when making your return. To do so, state on the return note the new item color or size. If your item is not available, we will inform you by email and refund you the amount for your purchase.

COMPLAINTS

All orders are personally checked and hand packed. However, if you have received your REE PROJECTS’ item damaged or you find that there is a quality issue, please contact the customer service team by email or telephone: customerservice@reeprojects.com / T: +31 648150023 (Monday to Friday 9 AM to 6 PM (CET).

WARRANTY

You cannot claim warranty where there is normal use, damage by intent or damage caused by lack of proper nurturing following the care instructions.

QUESTIONS

Do you have other questions? Our customer service will be happy to help. Contact us by email or telephone: customerservice@reeprojects.com / T: +31 648150023 (Monday to Friday 9 AM to 6 PM CET).

DISCLAIMER

REE PROJECTS does not represent or warrant that the information contained in this website is accurate and complete. We are not responsible or liable for any damages of any kind whatsoever arising out of, caused by, or related to your use of this website. The information, images, photographs, trademarks, products and in general the elements and material that you will find on this website are disclosed only for promotional and advertising purposes; you may download or copy any of such elements and material only for private, personal and not commercial use. REE PROJECTS makes no warranties of the absence of malicious programs (such as viruses or bugs).

COPYRIGHT

This website contains information, images, photographs, logos, music, video, trademarks, products, advertising, etc. which are and will remain the exclusive property of REE PROJECTS. This material is protected against unauthorized use by copyrights and trademark laws. No right, title and/or interest in any material or software may be deemed assigned to you as a result of any such download or copying. You may not reproduce, totally or in part (except for private, personal and not commercial use), distribute, publish, transmit, modify totally or in part, or sell any of such information, images, photographs, trademarks, products and in general elements and material contained in this website

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