FAQ'S
- Ree Projects offers worldwide shipping. Except to the following countries:Belarus, Indonesia, Iraq, Iran, Kosovo, Russia, Turkey and Ukraine
- If you’re unable to select your country, please contact us at customerservice@gmail.com, and we will do our best to accommodate your shipping needs
- We do not offer delivery to parcel pick-up locations or deliveries to PO Boxes and APO/FPO Boxes
- All orders are shippped from our EU Warehouse in the Netherlands.
DOMESTIC / EU ORDERS
For domestic orders and orders shipped within the EU the prices includes taxes and duties.
INTERNATIONAL ORDERS
All international orders ship Delivered Duty Paid, with shipping, taxes, and duties included at checkout for a seamless delivery experience. Guaranteed without any unexpected or hidded fees on delivery of your order.
Please note that all duty and sales taxes paid are non-refundable through Ree Projects in case of returns or exchanges. However, you may be able to recover these by contacting your local customs or tax office directly.
We will provide the tracking number with a shipping confirmation email.
Orders are carefully processed within 1–2 business days. Delivery times vary by location once your order has been dispatched.
- Standard Delivery Domestic orders: The Netherlands: 1-3 business days
- Standard Delivery rest of EU orders: 4-6 business days - UK, Switzerland, Norway, included
- Standard Delivery Rest of the world: 4-7 business days
Please note that delivery times may be affected by factors such as holidays, customs delays, Sale or other unforeseen circumstances. If you have any questions about your order, feel free to reach out to customerservice@reeprojects.com
Returns are accepted within 14 days of delivery and are processed through our self-service return portal.
We currently do not offer direct exchanges. If you wish to receive a different item, please return your order and place a new purchase using the store credit issued after your return is processed.
Returns can only be accepted and refunded when received within 14 days in its original packaging without any damage or traces of use. Promotions, sale items, marked down products, giftcards or GWP's are final sale and cannot be returned or refunded.
Please note that all duty and sales taxes paid are non-refundable through Ree Projects in case of returns or exchanges. However, you may be able to recover these by contacting your local customs or tax office directly.
When your item arrives damaged or faulty, it will be handled seamlessly through our self-service return portal.
Start your faulty item complaint here
Be sure to take photos of the damaged parcel or faulty item, upload this in our portal and retain the packaging or faulty item for further inspection.
When you received a faulty or wrong article, it will be handled seamlessly through our self-service return portal.
Start your faulty item complaint here
Be sure to take photos of the faulty or wrong item and upload this in our portal.
Your refund will be processed within 7-15 business days after we receiving and inspecting the returned item. Please note that we reserve the right to decline a refund if the item is not returned in its original condition (e.g., worn, damaged, or missing packaging). The refund will be issued directly to the payment method used for the original purchase, with return shipping costs deducted.
Please note that all duty and sales taxes paid are non-refundable through Ree Projects in case of returns or exchanges. However, you may be able to recover these by contacting your local customs or tax office directly.
We do not accept returns or offer refunds for sale items purchased through our webshop, GWPS or Gifts. In exceptional cases, we may issue a store credit or a non-refundable gift voucher.




