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COST OF RETURNS​

There are costs associated with returning an item. For the return shipping for all countries except the Netherlands, Belgium, Luxembourg, Austria, Germany and France we charge the full amount of the outbound and inbound shipping costs. These costs are subtracted automatically from your refund amount.

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RETURNS/EXCHANGES​

We accept returns up to 14 days following the delivery of your package.

Please contact us at customerservice@reeprojects.com so we can inform you about the correct return procedure for your order.

Depending on your order, you will a) have to ship the return yourself with our return shipping instructions and a 'track & trace' code or b) We will send you a return label. This may vary depending on your order, country, shipping and payment method.

In both events you will need a ‘track & trace’ number.

The full amount of the return shipping costs is on your account and will be paid either directly to the shipping forwarder or substracted from the order ammount. Depending on the shipping and payment method of your order.

Simply send the return(s) to us in the original packaging using the return label. Always enclose the completed return form so that we can process your refund as quickly as possible.

We will send you an e-mail confirmation as soon as we receive your returned package.

Returns can only be accepted and refunded when received within 14 days - in its original packaging without any damage or traces of use. Promotions, Sales items, marked down products or GWP's are excluded and cannot be returned or refunded.

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RETURN EXCEPTIONS​

Please note that REE PROJECTS bags that were not purchased at www.reeprojects.com cannot be exchanged or refunded. Also, we can only accept returns from the country to which the shipment was sent.

REFUND​

A full or partial refund is processed upon receiving item(s) in the original packaging and condition. Please allow up to 15-20 business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

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SALES TAX IN CASE OF REFUND​

If your order has been sent to a destination within the EU, all sales taxes will be refunded by your local tax office. Outside the EU, customs duties and sales taxes are non-refundable through REE PROJECTS B.V.. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please allow up to 21 business days for the refund to reflect in your account as processing times vary between payment providers. Your refund will be credited to the original payment method.

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LATE RETURNS​

We accept return up to 14 days following the delivery of your package. Returns outside this timeframe is at the discretion of REE PROJECTS B.V., and will only be refunded as a store credit.

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REQUIREMENTS FOR RETURNING​

All REE PROJECTS items should be returned undamaged, unworn and in their original REE PROJECTS box including the original REE PROJECTS. shipping box. Unused and free of damage. Items that are returned without a box, in a damaged box or bag may not be accepted and will be sent back to the customer.

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WHEN CAN I EXPECT TO SEE THE REFUND APPEAR ON MY ACCOUNT?​

Our returns procedure begins as we receive your undamaged, unused REE PROJECTS items in original packaging. We refund your money within 10 business days.

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EXCHANGE​

If you would prefer another color, size or material, you can request this when making your return. To do so, state on the return note the new item color or size. If your item is not available, we will inform you by email and refund you the amount for your purchase.

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COMPLAINTS​

All orders are personally checked and hand packed. However, if you have received your REE PROJECTS’ item damaged or you find that there is a quality issue, please contact the customer service team by email or telephone: customerservice@reeprojects.com - T: +31 648150023 (Monday to Friday 9 AM to 6 PM CET

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WARRANTY​

You cannot claim warranty where there is normal use, damage by intent or damage caused by lack of proper nurturing following the care instructions.

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QUESTIONS​

Do you have other questions? Our customer service will be happy to help. Contact us by email or telephone: customerservice@reeprojects.com / T: +31 648150023 - Monday to Friday 9 AM to 6 PM CET

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